Privacy Policy

These Terms & Conditions (“Terms”) are a legally binding agreement between you (the player) and Caps Studios Ltd (“Caps Studios”, “we”, “us”, or “the Company”), the developer and operator of Caps Slam (the “Game” or “Capss”). By downloading, accessing, or playing Capss, you agree to these Terms. If you do not agree, you must not use the Game.

Capss(Caps Slam) is a skill-based collectible mobile game available on iOS and Android (with a web version possibly coming later). It’s important to understand the rules of the Game, how our in-game purchases and random drops work, and what is expected of you as a player. We’ve structured these Terms to be clear and straightforward, much like the approach used by similar games. Please read these sections carefully:

  • Eligibility & Accounts: Who can play, age restrictions, and account creation.
  • Virtual Items & Purchases: How in-game currency and purchases work (premium passes, “gum” refills, cosmetics, etc.), including disclosure of loot box drop rates.
  • Gameplay Rules and Code of Conduct: The dos and don’ts of using the Game (no cheating, exploiting bugs, fair play, etc.).
  • User Content & Interaction: If applicable, guidelines on trading and communication between players.
  • Intellectual Property: Ownership of game content and what you can/cannot do with it.
  • Termination: How you or we can terminate an account or access.
  • Disclaimers & Liability: Important legal protections and limitations.
  • Governing Law & Dispute Resolution: The laws that govern these Terms and where disputes will be resolved.

We’ve tried to keep it user-friendly, but this is still a legal document. If you are a minor, please have a parent or guardian review these Terms with you.

1. Eligibility and Age Requirements

  1. Minimum Age: You must be at least 13 years old to create a Capss account and play the Game. If you are under the age of 13, you are not permitted to use Capss without parental consent. Children under 13 may only play under the supervision of a parent or legal guardian who has reviewed and agreed to these Terms. Caps Studios does not knowingly allow unauthorised children under 13 to create accounts.

  2. Minors Between 13 and 18: If you are between 13 years old and the age of legal majority in your country (which is 18 in the UK and Cyprus), you affirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf, and that you have their permission to play. Minors must ask their parent or guardian to review and accept these Terms and the Privacy Policy before playing or making any purchases. We strongly encourage parents/guardians to supervise the gameplay and purchases of their minors.

    By using the Game, you (and your parent/guardian if you are a minor) agree that you will abide by these Terms. Parents/Guardians: If you permit a minor to use the Game, you are responsible for the minor’s activity on the Game. This means you assume responsibility for any purchases made in the Game by that minor and for ensuring the minor’s compliance with these Terms.

    If you are a parent or guardian and you do not agree to these Terms, do not allow your child to use the Game.

  3. Account Creation: To access certain features (such as saving progress, online play, or participating in events), you may need to create an account with Capss. You can either register directly using your email address and a secure password, or log in using a supported third-party service such as Google, Facebook, or Apple.

    By using a third-party login, you authorise us to access certain basic information (such as your email address or user ID) in accordance with our Privacy Policy. You agree to provide accurate information and not to impersonate anyone or create multiple accounts for disruptive purposes.

    You are responsible for maintaining the confidentiality and security of your login credentials, whether through direct registration or third-party login. You must not share your account or allow others to access the Game through your credentials. You remain liable for all activity carried out under your account.

  4. One Account Per Person: Each player should have no more than one account, unless we explicitly allow alternate accounts for specific reasons (for example, separate accounts on different platforms). Accounts are personal and non-transferable. You may not sell, gift, or trade accounts, and any such attempt is a violation of these Terms.

  5. Eligibility in Specific Regions: You are responsible for ensuring that your use of the Game is in compliance with all local laws. If you are in a region where the Game is not officially available or is prohibited, you should not use it. We reserve the right to restrict access to the Game in certain countries or for legal compliance reasons.

2. In-Game Currency and Purchases

Capss is free to download and play. However, the Game offers optional in-game purchases. This section explains how our in-game currency and purchases work, and the monetisation elements like the premium pass, “gum” refills, cosmetics, and trade energy boosts.

  1. In-Game Currency (“Gold Caps”): The Game uses a virtual currency “Gold Caps” which you can purchase with real money (fiat currency). Purchasing Gold Caps is entirely optional but allows you to acquire various in-game goods. Please note: Gold Capss have no real-world monetary value. They are digital points that exist only within Capss. You can not convert Gold Capss back into cash or any real commodity, and they are non-refundable except as required by law or at our discretion. Gold Caps cannot be traded or transferred between players or accounts (except via official in-game mechanics if any; but you cannot sell them for real money or exchange outside the game).

    When you purchase Gold Caps through the Apple App Store or Google Play Store, you are paying those platform providers, and they in turn grant you the Gold Caps in-game. All such purchases are subject to the app store’s payment terms and possibly taxes. Caps Studios does not receive your credit card information. We do record the amount of Gold Caps credited to your account.

  2. Virtual Goods: You can use Gold Caps (or sometimes earn certain items through gameplay) to acquire various virtual goods in Capss. These include:

    • Premium Pass: The Premium Pass is a non-recurring digital access pass that can be purchased for a specific game month. It grants access to exclusive in-game rewards, cosmetic content, and progression benefits during that month. Purchasing the Premium Pass later in the month will retroactively unlock previously missed premium rewards. This is a separate, non-refundable digital purchase. All Premium Pass content is digital-only. Premium Pass benefits expire at the end of the month.

    • “Gum” Refills: In Capss, “Gum” might refer to an energy mechanic or a resource that limits certain actions (for thematic flavour, imagine an energy or stamina called gum). Gum Refills are purchases that refill your energy or give you additional immediate in-game resource. Essentially, if you run low on whatever resource is needed to continue playing or trading, a Gum Refill purchase will top it up. This lets you keep playing without waiting for natural regeneration. Gum Refills provide no advantage other than saving time – they don’t make the game easier, just faster.

    • Cosmetics: These are purely visual items that let you customize your experience. Examples include character hands, avatars, slammers, or special visual effects for your profile. Cosmetic items do not affect gameplay or player abilities – they are for fun and personalisation. Purchasing a cosmetic might let you stand out or express yourself in-game. All cosmetic purchases are final and tied to your account.

    • Trade Energy Boosts: Capss features a trading system for collectibles (“Caps”). To prevent abuse, trades might be limited by a “trade energy” or quota system. Trade Energy Boosts are items you can purchase (or earn) that increase your trading capacity – for example, allowing additional trades. This helps active collectors trade more frequently. Trade Energy Boosts do not give you any free items; they just allow you to make more trades within the game’s rules. They are intended for convenience for dedicated players who engage heavily in trading.

    • Missed Premium Rewards:

    Players that have Premium Pass activated but have not reached specific milestones at the end of a month will not be eligible for the associated premium rewards.

    We may add or remove types of virtual goods over time as the game evolves (for instance, introducing new cosmetic categories or new boost types). We’ll update these Terms or provide in-app descriptions when that happens.

  3. Real Money Purchases and Platform Policies: When you buy Gold Caps or any in-app purchase, it will be processed by the Apple App Store or Google Play (depending on your device). All purchases are subject to the respective platform’s terms and conditions. For example, Apple may require your authentication (FaceID/TouchID/password) and might provide a short window for refund requests per their policies. Caps Studios itself does not handle your payment details or transactions outside the platform.
  4. All Sales are Final: Generally, all in-game purchases are final and non-refundable. Once you buy Gold Caps or a virtual item and it’s credited to your account, you cannot return it for a refund, except where your local law provides a right to refund. For instance, if you accidentally purchase an item, we typically cannot reverse it (because the platform has already processed it) – so please purchase carefully. However, if you encounter a genuine issue (e.g., you paid but didn’t receive the item, or a purchase was made without your authorisation), please contact our support and we will investigate case by case. In certain cases, we may, at our discretion, provide a remedy (like delivering the item, or in rare cases a refund through the platform) especially if required by consumer protection laws.
  5. Parental Permission for Purchases: If you are under 18, you must have your parent or guardian’s permission before making any purchases in Capss. For children under 13, as stated earlier, a parent/guardian should be the one to approve and initiate any purchase. We strongly urge parents to use device parental controls (like password-protecting purchases or using family accounts) to prevent unintended charges by minors. By making a purchase, you confirm that you are either (a) over 18, or (b) a minor with the valid consent of a parent/guardian to make that purchase.

    Caps Studios will not be responsible for unwanted purchases made by minors without permission. We will assume all purchases on an account are authorised. That said, if you are a parent and discover unauthorized purchases by your child, contact us immediately — we can assist in preventing further use and may guide you on seeking refunds through Apple/Google as appropriate. We adhere to all platform refund policies for such scenarios.

  6. No Cash-Out & No Real-World Trading: Capss is not a gambling or real-money trading platform. There is no cash-out feature. You cannot convert any of your virtual items or currency back into real money. There is also no official way to trade virtual items for real-world value (only in-game trade between players for mutual collection purposes). Any attempt to sell in-game items, Caps, or accounts for real money or to exchange them outside of the game is strictly prohibited. We do not recognise any such transactions and reserve the right to terminate accounts involved in real-money trading of our virtual assets. Remember: everything you acquire in game (Caps, virtual goods) is just a licensed part of the service (see Intellectual Property section) – it is not your personal property to sell.
  7. Pricing and Availability: The prices for coins or items will be as listed in the app store in your local currency. We may run promotions or sales from time to time (e.g., a holiday discount on a bundle of Gold Caps). All prices and availability of items are subject to change. If an item is mistakenly listed at an incorrect price, we reserve the right to correct it (if you somehow manage to purchase at the incorrect price, we may honour it at our discretion or reverse the transaction and refund you). Virtual items may also be obtainable via gameplay without purchase, and we may adjust drop rates or availability for balance (with notice as needed).
  8. Subscription Services: Currently, Capss does not have any auto-renewing subscription services (the Premium Pass is a one-time purchase for a month, not a recurring subscription). If in future we introduce any subscription-based services, we will clearly explain the terms (duration, auto-renewal, cancellation policy) and obtain your explicit agreement.
  9. Statutory Rights and Cooling-off: By its nature, digital content (like virtual currency or items) is delivered to you immediately when you purchase it in-game. Under some laws (e.g., EU/UK consumer laws), digital purchases might come with a “cooling-off” cancellation right of 14 days unless you consent to immediate delivery and waive that right. When you make a purchase in Capss, you acknowledge that we will provide the content immediately and thus you waive any automatic statutory cancellation right that may apply, as the service is fully delivered right away. This does not affect other legal rights to refunds for faulty or not-as-described content – we will comply with any such obligations. (In short, if the item you bought doesn’t work or isn’t delivered, we will make it right. We just can’t allow no-questions-asked cancellation after consuming the content, in line with digital content rules.)

3. Loot Boxes and Drop Rate Disclosures

Capss involves collecting virtual characters or items called “Caps”. You can obtain Caps through gameplay and by opening virtual packs (loot boxes) which contain a random selection of Caps. Transparency is very important to us, so we openly disclose the contents and probabilities for these packs, in compliance with industry standards and legal guidelines that require loot box odds disclosure. Below we explain the types of packs available and their drop rates:

  1. Pack Types and Contents: We currently offer the following pack types in the game, each containing a set number of Caps of certain rarity tiers:

    • Common Pack: Contains 6 Common Caps. (This pack is focused on common rarity items.)

    • Rare Pack: Contains 3 Rare and 3 Common Caps.

    • Legendary Pack: Contains 1 Legendary and 5 Rare Caps (This is a high-value pack.)

    When you open a pack, you will receive exactly the number and rarity of items as stated (e.g., a Rare Pack will always give 3 Rare and 3 Common Caps). The specific identity of each Cap is random, but governed by the probabilities in section 3.2.

  2. Drop Rate Distribution: Within each rarity category, the game uses a random draw system. The chance of obtaining any particular Cap of a given rarity is as follows:

    • Common Caps: Each Common Cap has a 1 in 24 chance of being drawn (which is 4,167% probability for each Common Cap per draw).

    • Rare Caps: Each Rare Cap has a 1 in 60 chance of being drawn (approximately 1.67% probability for each Rare Cap per draw).

    • Legendary Caps: Each Legendary Cap has a 1 in 12 chance of being drawn (which is 8,333% probability for each Legendary Cap per draw, given a pool of 12 total Legendary Caps in the randomiser).

    To clarify, at launch the game might have, say, 12 different Legendary Caps available in the loot pool. When you get a Legendary drop, the system will randomly pick one out of those 12 with equal 8,333% chance each, thus delivering a random Legendary. The above percentages mean, for example, if you open a pack that yields a Legendary, there’s an equal chance to get any of the 12 Legendaries in the pool.

  3. Pack Mechanics and Guarantees:

    • All Packs guarantee all slots in a pack to give only their set rarities. For example, a Rare Pack’s 3 Rare slots and 3 Common slots will all have caps of set rarities (no less or more Rare caps, and no chance of Legendary in that particular pack type).

    • We do not use any individualised odds or “dynamic drop rates” per user. The odds are fixed as above for all players and all packs. We also do not adjust odds based on purchase history (no “rigging” to encourage or discourage spending). This uniform randomness ensures fairness.

  4. Event-Only Caps: We will always make it clear which Caps are not in packs, so players know that no matter how many packs they open, those particular ones must be gained through events. This is to reward participation in gameplay events and to avoid frustration chasing an unattainable drop.
  5. Disclosure and Compliance: We disclose the above odds and contents to comply with applicable guidelines and laws. For example, UK’s Advertising Standards Authority and industry bodies require that games with paid loot boxes provide clear probability information to players. We want you to make informed decisions. These probabilities are also available in-game (e.g., on the Pack purchase screen or in the info section).
  6. Changes to Odds: The drop rates given are the initial rates at launch. We do not foresee needing to change them; however, if we ever adjust the loot pool or probabilities (for instance, adding more Caps could change the 1 in X figures, or if we balance the game), we will update this section of the Terms and the in-game disclosures. Any changes will not be done in a sneaky way – we’ll inform players via patch notes or announcements. Your continued use of the game after odds changes means you accept the new odds for future packs opened.
  7. No Purchase Necessary for Drops: Remember, loot boxes (packs) can often be obtained via gameplay rewards too (not just purchased). We might give daily free Common Packs, or event rewards including packs. The same odds apply regardless of whether a pack was bought or earned for free.

    If you have any questions or concerns about how the loot boxes work, please contact our support. We want everyone to feel the system is fair and transparent.

4. Gameplay Rules and User Conduct

We want Capss to be a fun and fair experience for all players. By playing, you agree to abide by the following Game Rules and Code of Conduct. Failure to follow these rules can result in warnings, suspension, or permanent banning of your account, as well as other legal consequences if warranted.

  1. Fair Play – No Cheating or Hacking: You must play the game fairly and only as intended by us. You agree not to use any unauthorised third-party programs or tools to gain advantage in the game. This includes (but is not limited to) cheats, bots, automation scripts, mods, hacking tools, or exploits. Examples of prohibited behaviour: using a program to play or collect rewards while you’re not actually at your device, modifying the game client or files to alter gameplay, exploiting any bugs or glitches to gain unwarranted advantage, or using tools to reveal hidden information not normally visible. You also may not attempt to reverse engineer, decompile, or disassemble the game software or any of its components. Any attempt to access the source code or underlying logic of Capss (outside of any provided modding API, which currently none exists for this game) is strictly forbidden.

    Basically, play honestly. If we detect cheating or manipulation of the game, we reserve the right to ban your account immediately (especially in competitive contexts). We may also reset progress or remove fraudulently obtained items. We aim to keep a level playing field.

  2. No Unauthorised Transactions: Aside from the official trading system for Caps within the game, you must not buy, sell, or trade accounts, Caps, or any game items for real money or outside the game. As stated, such transactions are not allowed and are unsafe. If you engage in them, we may terminate your account and the other party’s account. We also do not mediate any issues arising from such prohibited deals.

  3. User Interactions – Be Respectful: If Capss includes features that allow communication between players (such as chat, friend messaging, or trading negotiations), you agree to be respectful and civil in all interactions. Harassment, hate speech, threats, or any form of abusive behaviour toward other players or our staff is strictly prohibited. This includes using offensive usernames, or profiles as well. We have zero tolerance for discriminatory language (e.g., racism, sexism), bullying, or any content that is obscene or extremely violent.

    Keep communications game-related and appropriate. If someone is violating these rules, you can report them to us. We may monitor and moderate chats or user-generated content to enforce these rules, but we generally do not read private messages unless a violation is reported.

  4. Trading Conduct: The game’s trading system (if active) lets players exchange Caps or items. When trading:

    • Do not scam or defraud other players. Both parties should honour the agreed trade. Using exploits to trick someone or not providing your side of the trade (if the system even allows non-simultaneous trades) is prohibited.

    • Only use the official in-game trading interface to trade. Trading outside (e.g., sending someone your login info in exchange for something) is forbidden and unsafe.

    • Do not create multiple accounts to self-trade or circumvent trade limits.

    • We are not responsible for trades that players agree to; trade at your own risk within the game’s rules. But if someone clearly scams using a loophole or violates terms, let us know and we will investigate.

  5. Impersonation and Fraud: Do not impersonate any other person, particularly our staff, moderators, or any celebrity/known figure. Also, do not falsely imply endorsement or partnership between us and any third party. If you pretend to be a Caps Studios employee to phish others or get free items, that’s a serious violation. Similarly, do not claim to “represent” the
    game to do shady things.

  6. Game Client and Network: You may not attempt to attack, disrupt, or overload the game servers or other players’ connections. This includes denial-of-service (DDoS) attacks, distributing viruses or malware through the game, or any attempt to interfere with the normal operation of Capss or the experience of other users. You also must not intercept or snoop on data from the game’s network traffic in a malicious way (packet sniffing for exploitation is not allowed, though using it for benign personal info like measuring ping is fine). Any attempt to circumvent security features or to access parts of the service not intended for users is prohibited.

  7. Multiple Accounts and Exploits: Unless expressly allowed, do not create multiple accounts to gain extra rewards (for example, making many alt accounts to farm beginner bonuses or to harass someone after your main is banned). If we detect a network of dummy accounts abusing systems, we may ban all related accounts. Also, if you discover a bug or exploit, please report it to us confidentially (you might even get thanks or a reward). Do not publicly post the exploit or continue to abuse it. As our Terms of Use reference suggests, intentionally exploiting bugs or distributing cheats is a violation.

  8. Compliance with Laws: You agree to follow all applicable laws and regulations while using Capss. This includes any local age ratings or content regulations. For example, if there is a law in your country about limiting playtime for minors at night, we expect you to honour that (we might not enforce it technologically unless required, but the responsibility is on you). Also, do not use the game for any unlawful activities – the game should not be used as a platform for anything illegal (e.g., you cannot use chat to coordinate crimes, etc., obviously).

  9. Reporting and Enforcement: Caps Studios reserves the right to monitor player activity and content to enforce these rules. However, we do not guarantee we will catch every violation. We encourage players to use in-game report tools or contact support if you encounter someone violating the Code of Conduct. We will review reports and take appropriate action: this can range from a warning, temporary suspension (“mute” from chat or a ban from trading for a while, for instance), up to permanent account ban for serious or repeated offenses. In extreme cases (such as threats of real-life harm or evidence of criminal activity), we may involve law enforcement.

    We aim to be fair and will typically warn or temporarily ban for first-time minor offenses. But cheating or extreme harassment can result in immediate permanent ban without warning. Banned users forfeit any unused virtual currency or items (no compensation).

  10. Appeals: If you believe your account was wrongfully sanctioned, you may appeal by contacting our support. We will review the situation. Our priority is to keep the game environment healthy, so while we’ll listen, our decisions (especially in clear cases of cheating) are final.

    Playing Capss is a privilege, not a right – we truly hope never to ban anyone, but maintaining an enjoyable community comes first.

5. User-Generated Content (UGC) and Community Guidelines

(This section applies if the game allows you to create or share content, such as posting on forums, uploading custom avatar images, etc. If Capss at launch doesn’t have such features, this section may be minimal, but we include it for completeness and future expansion.)

  1. Types of UGC: Capss might allow users to create certain content, for example:

    • Posting messages on an official Capss forum or community board.

    • Uploading a profile picture or making a custom profile bio.

    • Sharing fan content like fan art or strategies in designated community channels.

    • Future features could include designing custom cosmetic looks, etc.

    All such content that you (the user) create and share within our services or community channels is “User-Generated Content” and remains your responsibility.

  2. Ownership of UGC: You retain ownership of any original content you create (e.g., your written posts or drawings). However, by sharing it on our platforms, you grant Caps Studios a license to use, display, reproduce, and distribute your content in connection with the Game. This license is worldwide, non-exclusive, royalty-free, and sublicensable. It’s basically so we can show your content to other users (that’s the point of sharing) and possibly use it in promotions (for example, featuring a fan art on our official site or social media). We will credit you when feasible. This license ends when you remove the content or delete your account (but note, removal might not be immediate if others have already seen or if cached, etc., and doesn’t require us to recall any distributed material like a livestream it appeared in).

  3. Prohibited UGC: You may not post any content that violates the law, infringes anyone’s rights, or breaches these Terms. This includes:

    • Anything that is hateful, harassing, pornographic, excessively violent, or otherwise objectionable (see Code of Conduct above).

    • Any content that infringes someone else’s intellectual property. Don’t upload images or text you don’t have the right to use. (E.g., don’t post someone else’s artwork claiming it’s yours, and don’t share cheats or copyrighted material illegally.)

    • No spamming or advertising. The community spaces are not for promoting unrelated products or services. (An exception might be if we allow fan content creators to share their fan sites or streams in a designated area – but follow the guidelines given.)

    • Don’t reveal personal information of others (doxing) or yourself excessively. Protect your privacy and that of others. No posting of phone numbers, addresses, etc. in public chats.

    • No malicious code – obviously don’t post any links or files that contain viruses, malware, or phishing.

    We (or community moderators) reserve the right to remove or edit UGC that violates these rules, and to sanction accounts responsible.

  4. Feedback and Suggestions: If you provide us with any suggestions, ideas, or feedback about Capss (for example, through forums or directly emailing ideas), you acknowledge that this feedback is given voluntarily and we are free to use it as we see fit, without any obligation to you. We appreciate feedback, but we likely are working on similar ideas already. You won’t be compensated for ideas, and we won’t be bound to implement them. See section in the EULA that might cover feedback IP in Beta.